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Why can't I join or claim rewards from a campaign?
Read more here. New User Bonus Rewards are credited after you complete the required tasks within the campaign's validity period. Read more here. If you'd like to check the reward distribution time for a specific campaign, please refer to its Terms and Conditions section on the campaign page.Why can't I claim my rewards? Task not completed Some campaigns include specific task or progress requirements. Rewards can only be claimed after all required tasks are completed within the campaign period.Published on Jun 10, 2025Updated on Mar 19, 202614,247How do I create passkeys? (app)
Note: once activated, the passkey feature can't be turned off and can only be reset.Create a passkey Please note that passkey verification methods may vary depending on the platform or service you are using. The passkey can be added from your phone's biometrics such as Fingerprint Unlock or Face ID, a USB security key, or from another device (for example, another phone). Follow the instructions provided during the process. 1.Published on Aug 16, 2023Updated on Mar 31, 202612,915How do I turn on the order sharing feature?
Note: you can't delete trading records, deposit and withdrawal records, and P2P order records.Published on Jan 14, 2025Updated on Mar 31, 20268Forced Loan Repayment, Credit Line Liquidation and Risk Unit Terms and Conditions
/ sub-account within the Risk Unit.Published on Mar 12, 2025Updated on Dec 9, 202531How do I create passkeys? (web)
It's the most secure option to protect your account, and you can use your biometrics or a USB security key to log in. Once the passkey feature is activated, at least one passkey must always remain linked to the account.Published on Aug 16, 2023Updated on Jan 29, 20264,259What attestation do we need to agree to when verifying as an institutional customer?
Applicant is not a trust governed by the laws of a state or other jurisdiction in the United States, if a court within the United States is able to exercise primary supervision over the administration of the trust; G.Published on Feb 5, 2024Updated on Oct 8, 2025131How do I migrate my email address or phone number to another account? (web)
Account migration can't be completed if the account being closed is linked to both a phone number and email address. Each user can only have one verified account.Published on Aug 22, 2023Updated on Apr 1, 2026385How to stake and redeem ETH with EigenLayer?
Head over to Earn and select ETH under the crypto list Select Earn from the main menu Select the offer that has EIGEN protocol Example of the offer has EIGEN protocol Enter the amount of ETH you'd like to allocate Insert your preferred amount of ETH here Read through the Allocation preview and select the checkbox to agree with the Terms & Services View your allocation preview Select Allocate to complete the orderHow do I redeem ETH on Eigenlayer?Published on Jul 14, 2025Updated on Nov 17, 20252How do I explore new trading opportunities on OKX?
Head over to the trading screen and select Feed on the trading chart screen Proceed to select Feed option on the trading chart page The Feed allows you to explore news and updates from the X platform that are directly related to the token displayed on the chart Once on the page, you can view the current news updatePublished on Jan 17, 2025Updated on Oct 15, 20253How can I do spot trading with the Jupyter Notebook?
How can I read my account balance? For more information on how to read your account balance, please read our dedicated guide.Published on Sep 29, 2023Updated on Sep 10, 2025546How do I add my emergency contact?
Select Emergency contact under Advanced security Read the description and guide on the introduction page, before proceeding to add emergency contact. Learn more on emergency contact Enter your contact details. Fill in all the requested details of your emergency contact Toggle on Let OKX notify this contact option if you’d like us to send them a heads-up that they’ve been listed as your emergency contact.Published on Jul 24, 2025Updated on Feb 12, 2026259OKX API FAQ
Only read-only API keys bound to an IP or specific permissions will not expire.Can orders be placed in currency units when placing orders through the interface? No; for contract orders, the interface defaults to orders in number of contracts. If you need to calculate the conversion between the number of contracts and coins, you can refer to the number of contracts-to-coin conversion interface here.How to obtain the fluctuation rate of the interface?Published on Sep 20, 2024Updated on Mar 23, 2026133How do I start onboarding as an institutional user?
Once identity verification is completed, it can't be canceled or changed.Accounts that have already completed individual verification can’t be converted to corporate verification. If you need to complete corporate verification, we recommend creating a new account and applying for corporate verification separately.How many accounts can a company register?Published on Oct 10, 2024Updated on Feb 2, 202652How do I close my account? (web)
Self-service tool For quick access, click the button below: Once the account is closed, the account will be permanently closed and can't be retrieved. Note: after closing your account, there's a 30-day cooling period.Published on Aug 22, 2023Updated on Apr 3, 2026456How do I close my account? (app)
Self-service tool For quick access, click the button below: Once the account is closed, the account will be permanently closed and can't be retrieved. Note: after closing your account, there's a 30-day cooling period.Published on Aug 22, 2023Updated on Feb 13, 20267