All
FAQ
Announcements
Product documents
How do I reverse my trading position with one tap?
The One-tap reverse feature lets you adapt immediately by flipping your position with a single action. Preserve position sizing: the reverse function automatically opens a new position with the same size and leverage settings as your previous one. No need to recalculate or reconfigure your order parameters. Minimize execution errors: reversing a position manually could lead to mistakes in quantity or price input. One-tap reverse reduces that risk by automating the action with default precision.Published on Jul 5, 2025Updated on Mar 19, 20269Why is my deposit not credited even when all information is correct?
When you deposit funds to our platform, if the receiving address, deposit network, and token contract are correct, and there is a record on the blockchain, but the funds haven't arrived, this may be due to the following reasons: There's a delay in syncing the blockchain to the platform: for the token you deposited, there may be a delay in syncing from the blockchain to the platform’s wallet,...Published on Oct 17, 2024Updated on Feb 12, 20261,810How do I level up my trades with Mizar?
Portfolio Management: Mizar users can connect to an unlimited number of exchanges, such as us, and manage all their cryptos and portfolios from one place. Marketplace for Copy Trading: traders can copy the bots of experienced traders with a few clicks and benefit from their track record. Investments can quickly be spread across different markets and asset classes, allowing traders to reduce risk.Published on Mar 28, 2024Updated on Jan 2, 20265How do I turn on my trade confirmation for your order, "Close all", and Reverse position trades?
Learn how you can turn on the trade confirmation as below: Navigate to the Chart settings menu at the side menu of your trading screen Select Settings to load the menu Select Trade Confirmations under Settings Once the Settings option is loaded up, select Trade confirmations You can turn on the notification alert for your order confirmation, aside from "Close all" and Reverse position Toggle on the trade confirmations of your preference If you're wondering how you can turn on the cool-off period,Published on Nov 28, 2024Updated on Sep 10, 202512OKX x McLaren: Digital Collectibles FAQs
Each one is distinct and cannot be replaced by a similar one as they all have unique metadata.When will the Race Rewind Digital Collectibles be available? Digital collectibles will be released for each race. These will always be available between 10am GMT on Fridays until 10am GMT on Mondays during every race weekend. Las Vegas will have the same drop timings as all other drops despite having a different racing schedule.Published on Jun 5, 2024Updated on Sep 8, 20256How do I track my assets when trading in Spot and Futures mode?
The new version will also show all of the user's assets, including less than 8-bit assets, while the old version will not.How to only display one of the holds or assets? After selecting the preferred type through the drop-down, the result of the matching condition can be displayed. Once you select Filter after selecting it, you can select which Positions type to display in the list.Published on Oct 23, 2024Updated on Feb 12, 202619Unseen City Shirts - The Roses and The Bees - NFT FAQ
NFTs are risky investments and you may lose all your capital.Published on Apr 19, 2024Updated on Sep 8, 202523What is the New User Full Rebate Program?
Each user can only participate in one campaign at any one time. If a user participates in multiple campaigns, only the last campaign registered will be rewarded. Any and all applicable taxes and all fees and additional expenses, including connection, installation, and/or service costs, related to acceptance and use of the reward are the sole responsibility of the individual reward recipient.Published on Mar 16, 2026Updated on Mar 31, 2026How do I authorize a new device when I log in?
You'll also need to input the security code (one-time password) that they see from the new device to the old device.Security verification Where users have to input all one-time passwords from security features of what you've bound with your account, such as mobile, email, authenticator. Phone verification: when you request phone verification, we'll call the phone number linked to your account. Just follow the voice prompts: select 1 to confirm authorization or 2 to cancel it.Published on Aug 31, 2023Updated on Mar 16, 202613,725Supercharge your supercharts Terms & Conditions
Volume from one month does not carry over to the next. Example: Trading $39,000 in September and $10,000 on October 1st does not qualify the user for a reward, as the volume counter reset on October 1st.Reward Details and Distribution The Reward: The reward consists of one (1) month of TradingView Plus subscription. The subscription is activated at the moment of distribution and expires exactly one month later.Published on Oct 1, 2025Updated on Nov 6, 202531Why should I choose OKX affiliate program?
Instant messaging: you can chat with your invitees one-on-one or in a group chat on our platform anytime, anywhere. Partner with sub-affiliates: build and manage your own team, and work together with sub-affiliates to expand your reach. Real-time performance tracking: we also provide real-time tracking and reporting, so you can see how your referrals are performing.Published on Apr 19, 2024Updated on Sep 6, 202518How do I set up a recurring buy plan?
We'll notify you in the app and send you an email 3 days before and one day before execute your order if you don't have enough funds. You can deposit funds to your balance to complete your future orders.6. Why did one of my recurring buy orders fail? And what happens next? Just like one-time orders, if there might not be enough funds in your OKX account or in the payment method you selected to execute the recurring buy plan.Published on Jan 23, 2025Updated on Dec 31, 202550World Cup VIP Exclusive Gift Set FAQ
All rights reserved.Published on Dec 19, 2025Updated on Mar 26, 2026309What's OKX Affiliate Program in EEA?
You can also select Download > select any period from one day to one year > select Create report and download the data report. Note: You can create up to 30 reports per month. Each data report is available for download within 15 days after creation.How does OKX assess affiliate levels? We'll assess all affiliates monthly with immediate effect and adjust commission rates based on your affiliate level.Published on Sep 27, 2023Updated on Jan 22, 20261How do I check on updates to my support ticket?
Note: Please continue all discussions about your issue within the original support ticket instead of creating new ones. This ensures our support team can see your full conversation history, understand the context clearly, and resolve your issue more efficiently. Keeping everything in one place allows us to provide the most accurate and timely assistance possible.What else should I do? Be specific: Clearly explain your issue or the information you’re providing.Published on Oct 17, 2025Updated on Apr 2, 202645