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What attestation do we need to agree to when verifying as an institutional customer?
As part of OKX onboarding process, the entity making an application (hereafter, the "Applicant") to be verified and onboarded as an institutional customer shall have to agree, acknowledge and attest the following statements: Applicant hereby makes the statements set forth herein, with effect from the date of execution, to provide OKX with certain information needed to confirm that Applicant is...Published on Feb 5, 2024Updated on Oct 8, 2025131OKX Web3 FAQ
To keep our community safe, we use a combination of government data and real-time technology to block bad actors. Here’s how we protect the Web3 ecosystem: Global Sanctions: We block access from sanctioned regions (refer to our TOS for a full list). Wallet Address Blacklisting: We aggregate lists of banned wallet addresses from global authorities (such as the FBI, UN, and OFAC) and known hacking incidents.Published on Jan 19, 2026Updated on Feb 27, 202673Zero-Knowledge Proofs: what are zk-STARKs and how do they work? (zk-STARK V1)
We input random numbers for each user and fill the blank spaces in the table with 0 2. Low-degree polynomial extension: using the above polynomial constraints, we can obtain a computation trace polynomial of length uts * N. For security reasons, we perform commitment to the polynomial on a larger evaluation domain, with the domain amplification factor as extension_factor. In the above case, we could calculate a polynomial p(x) from I(x).Published on May 10, 2023Updated on Sep 8, 2025179Zero-Knowledge Proofs: what are zk-STARKs and how do they work? (zk-Stark V2)
To solve this, we use a method called Zero Knowledge Proof (ZKP) to safeguard user's privacy.Zero Knowledge Proof (ZKP) It's a security technique that allows cryptocurrency exchange to prove a statement is true without revealing any additional information. In our case, we want to prove that we have enough funds without sharing specific user details. Most ZKPs fall under two categories: zk-SNARK zk-STARK We use zk-STARK because it's more secure and has a minimum security assumption.Published on Oct 21, 2024Updated on Feb 11, 202692What should I do if I accidentally deposit crypto that OKX doesn't support?
To improve our user experience, we support untradable asset withdrawals. (Please note that there is no collaboration of any kind between us and any service provider for untradable assets that we haven't supported. We shall not be responsible for any issue that may arise in relation to your untradable assets, and you should carefully manage such assets to avoid any losses.)Published on Sep 26, 2023Updated on Mar 16, 20261,917Apple Pay – Additional Terms
We may decline, suspend, or delete that token at any time—for example, if we suspect fraud or if your Card account is closed. Your Device & Security You are solely responsible for maintaining control of the Apple Pay-enabled device, passcode, Touch ID / Face ID, and any iCloud credentials. If the device is lost, stolen, or compromised, you must remove the Card from Apple Pay.Published on Aug 8, 2025Updated on Oct 3, 202510Which types of institutions are supported by OKX?
We support a wide range of institutions, providing tailored solutions for businesses, financial organizations, and professional traders. Whether you're an institutional investor, hedge fund, or enterprise, we offer advanced trading tools, secure services, and scalable solutions to meet your needs. Explore how we can empower your institution in the rapidly evolving digital asset space.Published on Jan 29, 2025Updated on Sep 27, 202541How do I sign up and onboard for Block Trading?
If we think you're a viable candidate, our team will reach out to you to guide you through the process.Do I need to make any changes to my account before using Block Trading by OKX? Aside from meeting the minimum asset requirement, no changes to your existing account are required! We support all account modes, local currencies, and margin modes.Published on Jun 23, 2022Updated on Dec 1, 202570Google Pay – Additional Terms
We may refuse, suspend, or delete a token if we suspect fraud, you breach the Cardholder Agreement, or where required by law or card-scheme rules. User Responsibility Keep your Android device, screen-lock, and Google Account secure. Lost, stolen, or compromised device? Remove the Card token via Google Wallet → Payment Methods. Permitted Data Use We use Google Pay token data solely to complete the transaction, manage risk, and satisfy legal obligations.Published on Aug 8, 2025Updated on Oct 3, 202511How do I reach out to OKX Singapore customer support?
We appreciate your patience and are committed to supporting you every step of the way. If you want to learn more about our Support Center, visit here.Published on Jun 18, 2025Updated on Nov 17, 20252How do I list my BTC collection on OKX Marketplace?
For Atomicals collections, we will automatically list them on the chain according to protocol standards. If you wish to submit a separate collection, you can fill out this form. We will review and include your collection upon approval.Published on Jun 7, 2024Updated on Feb 12, 202635How do I add my emergency contact?
The Emergency Contact feature allows you to designate a trusted individual whom we can reach out to in unforeseen circumstances. If we are unable to contact you after a defined period of inactivity, we will attempt to contact your emergency contact using the information you have provided.How do I add emergency contact?App Log in on your OKX app > Tap the Main Menu icon in the upper left corner > Profile and settings > Security > Emergency contact.Published on Jul 24, 2025Updated on Feb 12, 2026259What types of partnerships does OKX have?
and select Submit your Drop Select Submit your Drop to submit your Drop application Fill in all the required information and select Submit to complete your application Due to the high volume of submissions, we regret that we're unable to respond to every submission. If your project meets our criteria, a team member will reach out directly. We appreciate your interest in OKX Drops!OKX Market Forced Royalty Contract 1. What is OKX Market Forced Royalty Contract?Published on Jun 18, 2024Updated on Feb 9, 2026127What to do in the event of a trade error
We encourage our users to exhibit professional courtesy in discussing and attempting to resolve these matters in order to foster an environment of trust and respect between parties on the platform.What happens if I've made a trade error and my counterparty is anonymous? In this case, please reach out to your account manager or our support team. We will then explain your situation on your behalf to the counterparty while respecting their desire to remain anonymous and work towards a solution.Published on Jun 30, 2022Updated on Feb 12, 202696Why is there a minimum amount to deposit BTC?
We have the minimum deposit amount for each of the tokens. Also, we have a specific rule about minimum deposit amount and the solutions. Reasons: Operational Efficiency: setting a minimum deposit amount reduces the volume of small transactions that can burden the exchange's systems. Smaller transactions may require more resources for processing, affecting overall efficiency. Risk Mitigation: minimum deposit thresholds help mitigate risks associated with fraud and abuse.Published on Oct 15, 2024Updated on Sep 3, 202515